FREE RETURNS (US CUSTOMERS ONLY)
If you are not totally satisfied with your purchase, please email me and I will send you a shipping label so you can just drop it in a USPS box, at no cost to you!
I want my customers to love their purchases from Iron Oxide. I stand by the quality of my work, so if something isn't quite right, let's fix it.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without contacting us first.
Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will give you further instructions, as well as send you a free shipping label (US only)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We provide free returns to US customers. Email us at firstname.lastname@example.org to get a free shipping label for your return or exchange.
(970) 640 - 3069 or Info@IronOxideDesigns.com