ONLINE ORDERS

 

SHIPPING
We ship 1 - 2x weekly according to volume of sales. USPS with tracking is available for all international and domestic orders.

If you would like to purchase shipping insurance for your order please shoot us an email and we will add it to your order. (usually around $7 - $20 depending on the value.)  Iron Oxide is not responsible for any lost, stolen or mis-delivered packages delivered without insurance.

RETURNS
Returns can be made within two weeks of purchase date, on items that are unworn, unopened, and unused with original tags attached. Just shoot us an email and we'll make it happen!

For returns or exchanges, the customer is responsible for return shipping.

Sale items are final sale

SIZING
Most of my rings are one of a kinds and cannot be sized down, but can sometimes be sized up a size or two. Please carefully measure your size before you purchase. Click here for a simple way to size your own fingers if you don't know your exact size.

JEWELRY CARE
Each Iron Oxide piece is coated with a clear, jewelers wax that protects it from the elements, but eventually this will wear off over time. To give your jewelry the longest lifespan, avoid swimming, showering, tanning in it. Avoid contact with any liquid, hairspray, etc. 

Brass and silver jewelry will develop a patina when exposed to air and water. This is normal! Some people like the 'aged' look but if you prefer to keep things shiny you can purchase a polishing cloth like one of these and gently shine it back up! 

REPAIR
It's always the pieces that are loved the most that get broken. Jewelry repair is a service I typically offer free of charge, you just pay for the shipping.. Send me your piece and $7 for the return shipping and I can usually fix it right up for you. If a piece is really damaged, send me a photo and I can assess the issue and see how much the replacement of the parts are. I want you to love your pieces and am alway happy to help! 

Please send any QUESTIONS, WHOLESALE, STYLING, or PRESS INQUIRIES to info@ironoxidedesigns.com