We process all orders withing four business days, monday - friday, excluding holidays. Orders are shipped from Portland, Oregon.
Orders within the U.S are sent by USPS. Shipping rates depend on weight and location. Orders are sent with confirmation email with a tracking number. You may purchase insurance for your package. We are not responsible for lost or stolen packages.
Iron Oxide Designs ships internationally to most countries. We ship via USPS. International Standard does not provide tracking information and is uninsured. You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. We are not responsible for lost or stolen packages.
We understand how important information privacy is to our customers. Any information that you provide with your order is confidential and will not be disclosed to other organizations or third parties. If you would like to be removed from our mailing list, please email Info@IronOxideDesigns.com.
Due to the unique nature of our work, all sales are final. With this said, it is our priority to make sure you love your new piece. Should you have any concerns once you receive your order, please contact us immediately and we will work with you to form a resolution.
Well-loved pieces can sometimes break, but we are happy to fix them. For all repairs please contact us at Info@IronOxideDesigns.com. A small fee for shipping and handling as well as cost for any replacement stones will be determined.
For wholesale or press inquiries please email
At this time we are no longer accepting custom orders or commissions.
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